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Bebra

Otto-Hahn-Strasse 4-6
36179 Bebra, Germany
+49 (0) 6622 91 28 6-0

Eisenach

Weimarische Str. 11
99817 Eisenach, Germany
+49 3691-81 90 951

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    Mon.-Fri.: 09:00 - 18:00 | Sat.: 09:00 - 14:00

Frequently Asked Questions (FAQ)

If you have questions, feel free to contact us.

Table of Contents

About us

1. About Us
What sets you apart from other used car dealers?

Our business strategy allows us to offer vehicles at comparatively low prices—our unique selling point.

What are your opening hours?

We are open Monday to Friday from 9 AM to 6 PM and Saturday from 9 AM to 3 PM. For more details, visit our Contact section.

Who should I contact if I need help or have questions about my vehicle?

Feel free to contact our support team during business hours for assistance with your vehicle.

Vehicle Information

2. Vehicle Information
How can I be sure the used car is in good condition?

Most of our vehicles come with an external vehicle inspection report, which you can view online. Since 2019, we have been officially TÜV SÜD certified for used car standard processes, ensuring transparency and quality.

Which vehicle brands do you primarily offer?

We offer all popular brands, including VW, Audi, BMW, Mercedes-Benz, Opel, and Ford.

Can I schedule a test drive?

Yes, test drives can be arranged in advance with one of our sales consultants.

Is it possible to reserve a vehicle?

Yes, you can reserve a vehicle with the help of our sales consultants.

What services do I receive when purchasing a vehicle?

Services include:
    •    Vehicle inspection by an official provider
    •    Climate control check
    •    Smart Repair
    •    Winter check
    •    Car parts
    •    Inspection
    •    Painting services
    •    Tire replacement
    •    Registration services
    •    Financing
    •    Body repair workshop
    •    Repair services
    •    Vehicle detailing

Are the vehicles inspected?

Yes, all vehicles undergo a detailed inspection as soon as they arrive at our facility.

Vehicle Purchase

3. Vehicle Purchase
Can I trade in my old vehicle?

Yes, you can trade in your old vehicle after an assessment. Learn more here.

What payment methods are accepted?

We offer the following payment options:
    •    Financing through our partners
    •    Financing through your bank
    •    Cash payment
    •    EC card payment (up to €1,500)
    •    Bank transfer

What documents do I need when purchasing a vehicle?

You must bring:
    •    Your ID card
    •    A valid EVB for temporary license plates (if taking the vehicle immediately)
    •    Cash or EC card (note: card payments are limited to €1,500)

Can I finance a vehicle?

Yes, with sufficient creditworthiness, you can finance your desired vehicle. We collaborate with Santander Consumer Bank and S-Kreditpartner from the Sparkassen Financial Group.
Required documents for financing:
    •    Your last two pay slips
    •    Your ID card

Warranty

4. Warranty
What does a warranty include?

For added security and peace of mind, vehicles can be equipped with a used car warranty (for an additional fee). This warranty protects against major financial risks for at least 12 months after vehicle handover. It covers all standard electronic and mechanical components, except for wear and tear items.

Do the vehicles come with a warranty?

Depending on the purchased service package, vehicles come with a minimum 12-month warranty. Vehicles with more than 145,000 km mileage are sold exclusively to businesses or export customers.

Pricing

5. Pricing
Are vehicle prices negotiable?

Our prices are carefully calculated to benefit our customers, so listed prices are non-negotiable. We appreciate your understanding.

Why are your vehicles so affordable compared to competitors?

By purchasing large vehicle lots and optimizing processes, we pass on the savings to our customers. This allows us to offer competitive prices and make thousands of customers happy each year.

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Do You Have Any Questions?

We’re here to help! Send us a message or give us a call, and our specialists will do their best to find the perfect solution for your inquiry!